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Privacy Policy

Last updated: February 2, 2026

1. Introduction

Hiraya Digital ("we", "our", or "us") operates Synergy Hub (hub.hiraya.digital). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

By using Synergy Hub, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you register for an account, we may collect:

  • Name and email address
  • Phone number
  • Company/business name
  • Profile picture
  • Login credentials (securely hashed)

2.2 Business Data

When you use our services, we may process:

  • Customer contact information (names, phone numbers, emails)
  • Order and transaction data
  • Social media account connections and content
  • WhatsApp, Instagram, and Facebook message data
  • Analytics and engagement metrics

2.3 Automatically Collected Information

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information to:

  • Provide and maintain our services
  • Process your transactions and send related information
  • Send administrative notifications and updates
  • Enable marketing automation features you configure
  • Respond to your inquiries and provide customer support
  • Analyze usage patterns to improve our platform
  • Prevent fraud and ensure platform security
  • Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Third-party vendors who assist in operating our platform (hosting, analytics, payment processing)
  • Third-Party Integrations: Services you connect (Meta/Facebook, WhatsApp, Google, WooCommerce) as authorized by you
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with any merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your data, including:

  • Encryption of data in transit (SSL/TLS) and at rest
  • Secure password hashing using industry-standard algorithms
  • Regular security audits and vulnerability assessments
  • Access controls and authentication mechanisms
  • Regular backups and disaster recovery procedures

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes.

You can request deletion of your data at any time by contacting us or using the data deletion feature in your account settings.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request data portability
  • Withdraw consent at any time

To exercise these rights, please contact us at privacy@hiraya.digital

8. Cookies

We use cookies and similar tracking technologies to enhance your experience. These include:

  • Essential Cookies: Required for basic platform functionality
  • Analytics Cookies: Help us understand how you use our platform
  • Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences.

9. Third-Party Services

Synergy Hub integrates with third-party services including:

  • Meta (Facebook, Instagram, WhatsApp Business API)
  • Google (Analytics, Business Profile, Merchant Center)
  • WooCommerce and WordPress

These services have their own privacy policies, and we encourage you to review them.

10. Children's Privacy

Synergy Hub is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy, please contact us: